Short Code FAQ  > How Do I Stop Short Code Text Messages?

How Do I Stop Short Code Text Messages?

Looking to stop short code text messages? If so, you've come to the right place. The steps outlined below will help you stop short code text messages, no matter if you subscribed and now just want them to stop, or you're receiving short code text message spam.

First, the easiest way to stop receiving unwanted short code text messages is to simply reply with the word "STOP" to the short code. This usually works 99% of the time, as it's required by the Cellular Telephone Industries Association (CTIA). If the short code is properly working, you should receive a text message response from the short code, giving you a confirmation that you've been unsubscribed from receiving future short code text messages.

If that doesn't stop unwanted text messages from the short code, try the two following things.

  1. Check to make sure that the text messages you send from your mobile phone don't include any type of signature at the end of the text message. You can quickly verify this by sending a text message to a family or friend from your mobile phone, to confirm that there's no signature added to the end of your messages. If you do have a signature added to your text messages, we recommend disabling it, then attempting again to unsubscribe by text "STOP" to the short code. Why does having a signature in your text messages mean that you may not be able to stop short code messages? You have to realize that when interacting with a short code, you're communicating to a computer on the other end, not an actual human. If a computer receives "STOP - Sent by iPhone" from your mobile phone number, the computer may not be smart enough to understand your intent.
  2. If the above doesn't work, try texting "UNSUBSCRIBE" or "END" to the short code you're receiving unwanted text messages from. Along with the word "STOP", these words are also required by the CTIA to unsubscribe from receiving short code text messages.

If you've followed the instructions above, and you are still receiving unwanted text messages from the short code, that means the short code is not functioning properly. Unfortunately this makes it a little harder to stop text messages, but not impossible. Below are the steps we recommend if the above methods didn't work to stop short code messages.


Contact the Brand or SMS Provider

If a short code is not functioning properly, the easiest way to stop text messages from that short code is to contact the brand running the short code campaign, or the SMS marketing provider that the brand is using to manage their short code. There are few ways to find the contact information for the brand, or the SMS provider. Below are the recommended methods in finding contact information for a specific short code.

  1. Help Command: One of the easiest way to find the contact information for a short code campaign is to text the word "HELP" to the short code. If the short code is functioning properly, and the brand is complying with CTIA short code standards, you should receive a text message in return with either a toll-free support phone number, or an email support address for either the brand or SMS marketing provider. If this works, we recommend using that information to contact them and tell them you're unable to unsubscribe from their short code text messages. When contacting either the brand or the SMS provider, be sure to tell them the phone number you're receiving unwanted text messages on, the short code that is sending the unwanted text messages, and if possible, an example of one of the unwanted messages you've received. This information will help the brand or SMS provider unsubscribe your phone number faster, and can help them determine why you weren't able to unsubscribe in the first place.
  2. Search the Directory: If texting "HELP" to the short code doesn't return a message, or the message doesn't contain any short code contact information, we recommend searching the short code directory for the short code you're receiving unwanted text messages on. You can search the U.S. Short Code Directory here: https://usshortcodedirectory.com/directory/ If the short code is listed in the directory, you'll want to look for the following to help you stop unwanted short code messages.
    • Support Contact Information: In the directory, you may find the short code's support contact information, either a phone number, or an email address. If this is present in the directory, we recommend you send your unsubscribe request through those channels.
    • Terms & Conditions Link: If the short code is listed in the directory, there's a good chance we'll have the URL for the short code's terms & conditions. If present, we recommend clicking through to the short code's terms & conditions, as these pages will usually include contact information for either the brand or the SMS provider managing the short code.
    • Brand Information: If none of the information above is present in the short code directory, check to see if the brand, or the brand's website is listed. If it is, we recommend going to the brand's website, and looking for contact information, and using that information to content the brand to request they stop sending you text messages.

Contact Your Wireless Phone Provider

If none of the above things have worked to stop short code text messages to your mobile phone, it's now time to contact your wireless phone provider. Before contacting your wireless phone provider, take a deep breath, as they along with the CTIA do their best to make sure this sort of thing doesn't happen. They along with the CTIA even conduct ongoing audits of short codes, to test and resolve these sort of issues.

When contacting your wireless phone provider, you're going to want to first tell them that you're receiving unwanted "short code text messages", from the short code number that is sending these unwanted text messages. Then you're going to want to let them know that you've tried to unsubscribe on your mobile phone by texting "STOP", "UNSUBSCRIBE", and "END" to the short code, but that hasn't stopped the text messages. At this point, the wireless carrier will do either of two things.

  1. They'll assist you in getting in contact with either the brand or the SMS provider that is sending the text messages, so that they can be stopped.
  2. They'll assist you in blocking that short code from sending text messages to your mobile phone.

To help you contact your wireless phone provider, we've listed the top 10 providers, and their customer support phone numbers below.

  • Verizon –  (800) 922-0204
  • AT&T – (800) 331-0500
  • Sprint/Nextel – (800) 639-6111
  • T-Mobile – (800) 937-8997
  • Tracfone – (800) 323-2366
  • MetroPCS – (888) 863-8768
  • Clearwire – (888) 253-2794
  • U.S. Cellular – (888) 944-9400
  • Cricket – (866) 384-4425
  • Simple Mobile – (877) 878-7908

Report Short Code Issues

If texting "STOP" to a short code doesn't work, or there's another issue with a short code, it's essential that you report the issue, so that it can be resolved by either the wireless carriers or the SMS provider. We recommend reporting short code issues to the following two organizations.

  1. Contact the Common Short Code Administration (CSCA) directly through the Cellular Telephone Industries Association (CTIA). To do this, click here.
  2. Report the unsolicited text message to Spam Response, powered by WMC Global, by filling out the form in full at www.spamresponse.com. Take care to ensure the sender phone number, i.e. the short code number you’re interacting with, and spam message text are captured accurately. WMC Global, Spam Response’s parent company, is tasked by the CSCA & CTIA to monitor and enforce short code best practices.

To assist these organizations, when you contact them, please provide the following information.

  • The mobile phone number you're using to interact with the short code.
  • The Short code number you're interacting with.
  • The short code issue you're experiencing, and the steps you've taken to try and resolve the issue.
  • Any examples of text messages you've received from that short code.

Report Text Message Spam

In any industry, there's always going to be bad apples. Even with all the hard work the wireless phone providers, the CTIA and the CSCA does to stop these bad apples from sending you text message spam through short codes, it still happens unfortunately.

The first step you'll want to take if you're receiving text message spam from a short code is to report it to the wireless carriers. To report short code spam to the wireless carries, all you have to do is forward the short code message to the short code 7726.

If you believe you're a victim of text message spam, you may be able to claim damages under the Telephone Consumer Protection Act (TCPA).

How Do I Stop Short Code Text Messages?

Looking to stop short code text messages? If so, you've come to the right place. The steps outlined below will help you stop short code text messages, no matter if you subscribed and now just want them to stop, or you're receiving short code text message spam.

 

First, the easiest way to stop receiving unwanted short code text messages is to simply reply with the word "STOP" to the short code. This usually works 99% of the time, as it's required by the Cellular Telephone Industries Association (CTIA). If the short code is properly working, you should receive a text message response from the short code, giving you a confirmation that you've been unsubscribed from receiving future short code text messages.

If that doesn't stop unwanted text messages from the short code, try the two following things.

  1. Check to make sure that the text messages you send from your mobile phone don't include any type of signature at the end of the text message. You can quickly verify this by sending a text message to a family or friend from your mobile phone, to confirm that there's no signature added to the end of your messages. If you do have a signature added to your text messages, we recommend disabling it, then attempting again to unsubscribe by text "STOP" to the short code. Why does having a signature in your text messages mean that you may not be able to stop short code messages? You have to realize that when interacting with a short code, you're communicating to a computer on the other end, not an actual human. If a computer receives "STOP - Sent by iPhone" from your mobile phone number, the computer may not be smart enough to understand your intent.
  2. If the above doesn't work, try texting "UNSUBSCRIBE" or "END" to the short code you're receiving unwanted text messages from. Along with the word "STOP", these words are also required by the CTIA to unsubscribe from receiving short code text messages.

 

If you've followed the instructions above, and you are still receiving unwanted text messages from the short code, that means the short code is not functioning properly. Unfortunately this makes it a little harder to stop text messages, but not impossible. Below are the steps we recommend if the above methods didn't work to stop short code messages.


 

Contact the Brand or SMS Provider

If a short code is not functioning properly, the easiest way to stop text messages from that short code is to contact the brand running the short code campaign, or the SMS marketing provider that the brand is using to manage their short code. There are few ways to find the contact information for the brand, or the SMS provider. Below are the recommended methods in finding contact information for a specific short code.

  1. Help Command: One of the easiest way to find the contact information for a short code campaign is to text the word "HELP" to the short code. If the short code is functioning properly, and the brand is complying with CTIA short code standards, you should receive a text message in return with either a toll-free support phone number, or an email support address for either the brand or SMS marketing provider. If this works, we recommend using that information to contact them and tell them you're unable to unsubscribe from their short code text messages. When contacting either the brand or the SMS provider, be sure to tell them the phone number you're receiving unwanted text messages on, the short code that is sending the unwanted text messages, and if possible, an example of one of the unwanted messages you've received. This information will help the brand or SMS provider unsubscribe your phone number faster, and can help them determine why you weren't able to unsubscribe in the first place.
  2. Search the Directory: If texting "HELP" to the short code doesn't return a message, or the message doesn't contain any short code contact information, we recommend searching the short code directory for the short code you're receiving unwanted text messages on. You can search the U.S. Short Code Directory here: https://usshortcodedirectory.com/directory/ If the short code is listed in the directory, you'll want to look for the following to help you stop unwanted short code messages.
    • Support Contact Information: In the directory, you may find the short code's support contact information, either a phone number, or an email address. If this is present in the directory, we recommend you send your unsubscribe request through those channels.
    • Terms & Conditions Link: If the short code is listed in the directory, there's a good chance we'll have the URL for the short code's terms & conditions. If present, we recommend clicking through to the short code's terms & conditions, as these pages will usually include contact information for either the brand or the SMS provider managing the short code.
    • Brand Information: If none of the information above is present in the short code directory, check to see if the brand, or the brand's website is listed. If it is, we recommend going to the brand's website, and looking for contact information, and using that information to content the brand to request they stop sending you text messages.

 

Contact Your Wireless Phone Provider

If none of the above things have worked to stop short code text messages to your mobile phone, it's now time to contact your wireless phone provider. Before contacting your wireless phone provider, take a deep breath, as they along with the CTIA do their best to make sure this sort of thing doesn't happen. They along with the CTIA even conduct ongoing audits of short codes, to test and resolve these sort of issues.

When contacting your wireless phone provider, you're going to want to first tell them that you're receiving unwanted "short code text messages", from the short code number that is sending these unwanted text messages. Then you're going to want to let them know that you've tried to unsubscribe on your mobile phone by texting "STOP", "UNSUBSCRIBE", and "END" to the short code, but that hasn't stopped the text messages. At this point, the wireless carrier will do either of two things.

  1. They'll assist you in getting in contact with either the brand or the SMS provider that is sending the text messages, so that they can be stopped.
  2. They'll assist you in blocking that short code from sending text messages to your mobile phone.

To help you contact your wireless phone provider, we've listed the top 10 providers, and their customer support phone numbers below.

  • Verizon –  (800) 922-0204
  • AT&T – (800) 331-0500
  • Sprint/Nextel – (800) 639-6111
  • T-Mobile – (800) 937-8997
  • Tracfone – (800) 323-2366
  • MetroPCS – (888) 863-8768
  • Clearwire – (888) 253-2794
  • U.S. Cellular – (888) 944-9400
  • Cricket – (866) 384-4425
  • Simple Mobile – (877) 878-7908

 

Report Short Code Issues

If texting "STOP" to a short code doesn't work, or there's another issue with a short code, it's essential that you report the issue, so that it can be resolved by either the wireless carriers or the SMS provider. We recommend reporting short code issues to the following two organizations.

  1. Contact the Common Short Code Administration (CSCA) directly through the Cellular Telephone Industries Association (CTIA). To do this, click here.
  2. Report the unsolicited text message to Spam Response, powered by WMC Global, by filling out the form in full at www.spamresponse.com. Take care to ensure the sender phone number, i.e. the short code number you’re interacting with, and spam message text are captured accurately. WMC Global, Spam Response’s parent company, is tasked by the CSCA & CTIA to monitor and enforce short code best practices.

To assist these organizations, when you contact them, please provide the following information.

  • The mobile phone number you're using to interact with the short code.
  • The Short code number you're interacting with.
  • The short code issue you're experiencing, and the steps you've taken to try and resolve the issue.
  • Any examples of text messages you've received from that short code.

 


Report Text Message Spam

In any industry, there's always going to be bad apples. Even with all the hard work the wireless phone providers, the CTIA and the CSCA does to stop these bad apples from sending you text message spam through short codes, it still happens unfortunately.

The first step you'll want to take if you're receiving text message spam from a short code is to report it to the wireless carriers. To report short code spam to the wireless carries, all you have to do is forward the short code message to the short code 7726.

If you believe you're a victim of text message spam, you may be able to claim damages under the Telephone Consumer Protection Act (TCPA).

 

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